Posted by Pete, the other bench dog.
While taking orders in the shop or working with customers at a job site, there are certain signs that the customer might be difficult. By recognizing these warning signs, you can save yourself a potential headache and make your job go more smoothly. In this instructional video, Bruce and I demonstrate how to recognize and handle a problematic customer. Watch and learn.
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Ha I've actually heard some of those! Unfortunately, I learned the hard way on how to deal with them. ( I see the overlying issue " I'm too cheap to pay for this" ) You might have missed one. Can I get his for half price" answer: Sure! I'll stop working half way through the job!
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